Terms of Service

These Terms of Service ("Terms") govern your use of mybmi.ai (the "Service"), including the BMI calculator, Sisu (our AI wellness coach), eligibility screenings across nine wellness categories, and routing to US-licensed telehealth partners. The Service is operated by Arrays Global LLC ("we," "us," "our"), a limited liability company located in Brownsburg, Indiana.

By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 or older, that you are competent to enter into a binding agreement, and that any information you provide is accurate and complete.

2. The Service

mybmi.ai provides:

• A free BMI, BMR, TDEE, and body-fat-estimate calculator
• Sisu, an AI wellness coach across nine categories (weight management, hair & scalp, longevity & energy, sexual wellness, women's health, metabolic health, skin & dermatology, sleep & recovery, mental wellness)
• Eligibility screenings for specific treatment categories
• Routing to US-licensed telehealth providers when treatment is part of the right answer
• Educational content on conditions and treatments
• Subscription tiers (Free, Pro $9.99/mo, Premium $19.99/mo, Founder Lifetime $199 one-time, Enterprise custom)

3. Educational Use Only — Not Medical Advice

The Service is for educational and wellness coaching purposes only. It is not medical advice and does not replace consultation with a licensed healthcare provider. See our Medical Disclaimer for full details.

Sisu does not diagnose conditions, prescribe medication, or replace clinical care. By using Sisu, you acknowledge that any actions you take based on coaching are your own responsibility and that you should consult a licensed clinician before starting, stopping, or changing any treatment.

4. Affiliate Partnerships & Provider Routing

We have affiliate relationships with US-licensed telehealth providers. When Sisu routes you to a partner and you complete a qualifying action with that partner, we may receive a commission. This does not affect what you pay or our editorial recommendations. Full details on the Affiliate Disclosure page.

We are not the prescribing provider. Each partner clinic operates independently, conducts its own medical evaluation, and is responsible for the care it provides. We make no warranties about partner outcomes, prescriptions, or service quality beyond verifying that partners meet our minimum standards (licensed in your state, recognized in the affiliate network).

5. Accounts & Subscriptions

5.1 Account Creation

You may use the BMI calculator without an account. Sisu coaching and personalized features require account creation. You agree to provide accurate registration information and to keep it updated.

5.2 Subscription Plans

Free: The BMI calculator, basic Sisu coaching, daily check-ins, and eligibility screening are free forever.

Pro ($9.99/month or $99/year): Open conversation with Sisu, adaptive plans, cuisine preferences, photo food logging, wearable sync, advanced trends.

Premium ($19.99/month or $179/year): Everything in Pro plus voice coaching, family plans (up to 5), priority provider matching, quarterly bloodwork integration, direct support.

Founder Lifetime ($199 one-time, limited to first 100 customers): Lifetime access to Pro features. Non-refundable after the 7-day trial. No transfer between accounts.

Enterprise (custom): Volume pricing, white-label, HRIS integration. Governed by a separate Enterprise agreement.

5.3 Free Trial & Cancellation

Pro and Premium include a 7-day free trial for new users. Cancel anytime during the trial at no charge. After the trial, you will be charged the recurring subscription fee until you cancel.

You may cancel at any time from account settings. Cancellation takes effect at the end of your current billing period. We do not pro-rate refunds for partial months.

5.4 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes apply to subsequent billing periods. Founder Lifetime pricing is locked at the price paid.

6. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose
• Impersonate any person or entity, or misrepresent your affiliation
• Attempt to access accounts, systems, or data not authorized to you
• Use automated tools to scrape or extract data beyond what is publicly accessible
• Reverse-engineer, decompile, or attempt to extract source code from the Service or Sisu
• Use the Service to provide medical advice to others, claiming or implying it represents our recommendation
• Submit false health information to manipulate eligibility outputs (this primarily harms you)
• Use the Service in any way that may violate FDA, FTC, or state regulations on healthcare advertising or telemedicine
• Resell, sublicense, or commercially exploit the Service without explicit written permission

7. Intellectual Property

All content on the Service — including text, code, design, the Sisu name and persona, the mybmi.ai brand, and all educational materials — is owned by Arrays Global LLC or its licensors and is protected by US and international copyright, trademark, and other intellectual property laws.

You may use the Service for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit the content without explicit written permission.

Sisu is our coaching character and trademark. References to Sisu refer to our specific AI wellness coach implementation; unrelated uses of the word elsewhere in commerce are not associated with our Service.

8. AI-Generated Content

Sisu's responses are generated by AI models. AI output can contain errors, omissions, or outdated information. You are responsible for evaluating the accuracy and applicability of any AI-generated coaching, suggestions, or recommendations before acting on them.

Sisu may occasionally generate responses that conflict with current medical guidance, your individual circumstances, or your provider's recommendations. If Sisu's coaching and your provider's advice conflict, follow your provider.

9. User-Submitted Data

You retain ownership of all data you submit to the Service (check-ins, profile information, photos, voice recordings during use, etc.). You grant us a non-exclusive, royalty-free license to use this data solely to provide the Service to you.

We may use anonymized, aggregated data derived from user submissions for analytics, product improvement, and (rarely) research publications. Individual data is never published or shared with third parties without your consent.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR HEALTH GOALS, THAT YOU WILL QUALIFY FOR ANY TREATMENT WITH ANY PARTNER, OR THAT ANY TREATMENT WILL BE EFFECTIVE OR SAFE FOR YOU. ALL HEALTH OUTCOMES ARE INDIVIDUAL AND DEPEND ON FACTORS BEYOND THE SERVICE'S CONTROL.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ARRAYS GLOBAL LLC AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR PERSONAL INJURY — ARISING FROM YOUR USE OF THE SERVICE OR ANY PARTNER CLINIC.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless Arrays Global LLC from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

13. Termination

You may terminate your account at any time from account settings or by emailing info@mybmi.ai. We may suspend or terminate your account if you violate these Terms, abuse the Service, or pose a risk to other users or our systems.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution) will survive.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Indiana, USA, without regard to conflict-of-laws principles. Any disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration in Indianapolis, Indiana, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

Class action waiver: You agree that any dispute will be resolved on an individual basis and that you will not bring or participate in any class action or representative proceeding.

15. Modifications to These Terms

We may modify these Terms from time to time. The "Last updated" date reflects the most recent revision. Material changes will be communicated via email (if available) or via a prominent notice on the Service. Continued use of the Service after changes constitutes acceptance.

16. Contact

Arrays Global LLC
Email: info@mybmi.ai